Customer Service Philosophy
Mission: To offer you exceptional value.
This mission is accomplished by offering you the highest quality gourmet teas
packaged in beautiful containers.
Our products are backed by an ironclad money back guarantee:
"If you are not completely satisfied with your order, call us for return
instructions and we will cheerfully refund your purchase price or send you
replacement product."
If this is the first time you are ordering, a customer service
representative will phone you to confirm your order, determine your preferred
shipping method, and find out if you have special packaging needs.
"Gourmet Teas. Beautiful Packaging. Superior Service. Exceptional Value."